Any other sellers out there not receiving email notification of Paypal payments being sent to you? I’m not, and it’s been a problem since late May.
Hell, I didn’t even notice until my unpaid item stack grew to a ridiculous size. I was about to file like 20 Unpaid Item Disputes when I noticed that hey, some of these people DID pay! I searched my gmail up and down — nothing. Also, people started to complain. You know how some people get when they have to wait an extra a few days for their shitty vintage t-shirts and raggity jerseys.
The problem’s not on my end and for once, the customers are not to blame. My settings are correct and gmail’s spam filter has never let me down. The problem’s gotta be Paypal’s.
I noticed on May 30 that ebay actually admitted the problem was on their/Paypal’s end. They even made an official announcement about it. However, they clear out all system announcements at the end of the month, so you can no longer find it. It was posted for about a day and a half. Great job burying the admission of guilt, assholes.
For about 10 days or so, I noticed I was still not getting all of my payment notification emails, even though the ebay announcement said the problem was resolved, so I sent Paypal a complaint letter. Here it is (stupid formatting is them.. I don’t know what their input box does to text, but it’s pretty screwy):
customer subject: Why am I not receiving all Notification emails?
customer message: Starting on May 16, I have
received MANY (no fewer than 15) Paypal payments with *NO* email
Notification. My settings are correct and the buyers paid properly. This
is very important because I use those emails to ship. I didn’t realize
this problem until people started complaining about slow shipping weeks
later, and I’ve already received bad feedback about this. I noticed that
people on popular message boards have been having the same problem. What
is going on?? This is ridiculous.
After a few days, I finally get a response.
Dear (me),
Thanks for contacting PayPal.
In order to best assist you, we recommend that you contact us by
telephone for resolution/clarification. You may contact PayPal’s
Customer Service at 1-402-935-2050.
For future reference, this information is also located in the Help
Center, and is easily accessible by following these steps:
1. Visit https://www.paypal.com/.
2. Click the “Contact Us” link.
3. In the “Help by Phone” section click the “Customer Service
Center” link.
Thank you for using PayPal for your online payment needs.
Sincerely,
Doug
PayPal Resolution Services
PayPal, an eBay Company
What? I have to call them now? Just tell me what is going on. I’ve called Paypal before and it’s always a disaster. You’re on hold for at least half an hour, then you talk to a person who clearly shouldn’t be working there, then you get transfered to another person who you have to explain the entire situation to before they explain how they can’t help you and how you should call this other number. No, I won’t be doing that.
Is it that hard to tell me what is going on in writing? Is that it? Do they really not want an admission of error in written form? Why the hell do I have to call anyway? What are they going to do for me? Just fix the problem and people won’t complain.
The worst part is that this notification email problem is STILL going on. Just 20 minutes ago, I logged into my account and noticed I missed a payment from two days ago. Paypal’s service has been abysmal so far in 2008 and it doesn’t look like that’ll be changing soon.
I’ve missed two payment notifications and I was lucky to check my Paypal account directly to see what was going on.
I called and I was told they haven’t had any other complaints. I was told to contact my e-mail provider and find out what was wrong with their filters. They seem to let a lot of junk through and I’m tired of looking through the junk bin for Paypal e-mails. They don’t exist.
Paypal has a problem.
Comment by Steven — June 12, 2008 @ 6:11 pm
I asked customer service to send a test e-mail. I was told they couldn’t send it until after they got off the phone. I’ve waited a few hours and haven’t seen anything from paypal.
I think they want me to hang up because they don’t want to hear me complain that the mail isn’t going through.
enough said.
Comment by Steven — June 12, 2008 @ 6:54 pm
Gold Earner…
Amazing web-site, i like it…
Trackback by Gold Earner — June 18, 2008 @ 9:19 pm
I’m glad you posted this because there have been several occasions where I’ve received money, but haven’t been notified by Paypal. I guess the rule should be to just log in everyday and check it. A pain in the ass, but it’s the only way to be sure.
Comment by Mike Sieber — July 10, 2008 @ 4:33 pm
Ok people if Paypal have caused you distress here is a cheap way to cause them some back …especially if you are a power seller …it takes one of there people a couple of days to get this in order …to their expense only costs you a tenner …ENJOY
[ADMIN NOTE: I have no idea what this about or if it's spam but it looks retarded so I'm deleting it.]
Comment by Jim — September 2, 2008 @ 4:27 am
I Bought an iphone from a website and got a clone version when i sent a complaint to paypal they said sorry we ony guarentee ebay users.
Then i sold a laptop on gumtree and posted it to the address given to me.
The guy refunded his money the second day and said he havent recieved the item i sent the original royal mail reciepts to paypal but they didnt wanna listen to me and refunded him the money while i got his signatures on the royal mail website tracker page..
paypal didnt listened to me at all and at last i told the customer services lady to go to sleep because if you can’t sort out my problem and dont wanna listen to me so better if you go to sleep.
PAYPAL SHOULDN’T ALLOWED THE BUYER TO OPEN DISPUTE ON SECOND DAY AND REFUND HIS MONEY.
I Had to pay my university fee till christmas so i sold my laptop and now because i couldnt arrange money on time, i am off from uni for 8 months.
PAYPAL SUCKS
Comment by jayy — January 13, 2009 @ 8:09 pm
I agree, PayPal is shit, read my case study at
http://one3rdnerd.wordpress.com/2009/02/23/the-problem-with-paypal-resolution-clowns/
Comment by one3rdnerd — February 23, 2009 @ 7:11 pm