Ebay Morons Galore!

May 11, 2009

Ban sandrine-77

Ebay user sandrine-77 is a French couple who make selling on ebay an absolute nightmare.

These worthless shitstains, Jerome and Sandrine Fuchey, buy dozens of children’s toys a week, pay late if at all, then leave negative/neutral feedback for non-French sellers about 20% of the time. I know this because I had the misfortune of dealing with them a while back.

They negged me (three out of four in my Worst Week Ever (see previous update)) seemingly out of the blue. What happened? They bought a pair of Adidas shorts from me and instantly refused to pay. They said the shipping was too high. Well, all shipping costs are listed in three different places, and honestly, my shipping rates are more than fair. I’m not mootown, who charges $11 to mail a t-shirt.

I filed a dispute about 10 days after the item ended, and five days later, sandrine-77 responded. He (I’m going with “he” from herein, because Jerome is the one who paid) said he was sorry for the late payment and that it would be completed the next day. Fine. It sold for a good amount and I just wanted the money. Payment arrived, I shipped, and I didn’t hear anything for about a month, so I figured all was well.

Nope.  29 days after he paid, Jerome emailed me and demanded that he receive a full shipping refund or else he was going to neg me. He said the postage on the package did not match the exact amount he paid, so only a full shipping refund would do (of course). Now, I don’t give partial refunds for this reason, as I have a clear handling fee on all international items. God forbid I charge $1-2 more than the actual cost of postage. I linked him with the FAQ where this policy is completely outlined and a few minutes later I get negged, in French. Sweet.

To not give my account away here, I won’t repeat it verbatim, but essentially it said “no communication, dishonest seller, I don’t agree with his policies.”

Welp, this is a clear violation of ebay’s Feedback Extortion policy, so let’s give them an email. I hear back from them in a few days and they tell me no violation had occurred and nothing would be done. Oh right, I had forgotten that ebay/Paypal always takes the buyer’s side, no matter what.

We exchanged some pointless vulgar emails, because at that point, who cares. Here are some excerpts, his emails translated from French to English via Google’s language tools.

Thanks for the feedback, asshole. Please do all sellers a favor and leave ebay forever. YOU ARE WORTHLESS. This is why sellers refuse to ship overseas and charge handling fees. Go fuck yourself.

Enculer Fuck you, asshole and damage, I notify ebay of your dishonesty and good luck, you know the rules are not complied with poor nase ebay, you will learn and hello suspension of account, Tchao pignouf … … … … ..

Good luck with that. I haven’t done anything wrong and ebay will agree. WHY DID YOU BID IF YOU DIDN’T LIKE THE SHIPPING PRICE? How dumb are you?

Yeah me too but one day I wanted to play CON like you and I got it in the ass as you will, good courage … … … … … … …. L)

Uh, yeah… Good one…?

Anyway, at this point I checked the feedback he left other sellers and I was absolutely floored by what this guy is able to get away with. Just look for yourself (click me). Look at all those negs! Ignore all the feedback left for buyers and French sellers and check out all the red and grey!

These simply cannot all be bad transactions. Taking a closer look, almost all of the negs sandrine-77 leaves are for good sellers who don’t frequently get negged. Many of the negs involve petty non-issues a normal person would ignore. A lot of them are complaining about the shipping cost, but every single auction has the shipping cost listed. Why bid if you don’t like the listed price? I seriously do not understand this.

Many of his negs mention bad or no communication. I find it hard to believe that all of these sellers are ignoring his emails. Hell, he said that about me, and I responded to all one email he sent before negging me.

At this point, I had to email some of these sellers to hear their side of the story. I got some responses and here they are (names removed):

Hi, Thanks for your email. I too tried calling the 1-800 number for a resolution and they were of no help to me. This person purchased7 items, did not pay for them. filed a dispute and clsed it. After the closing of the dispute, they paid for it. The next day he/she filed a paypal dispute stating non-receipt. The seven strikes on their account were reversed by paypal and she was able to give me 7 negative feedbacks. I don’t understand how that’s fair. If you have any luck let me know. Thanks

***********************

Thanks a lot. I am reporting it and plan to make the case that he is tying to use feedback to extort money from people. My case was similar. He asked me how much shipping would be and then bid on my item. I charged him what I told him I would for shipping, and then he demanded a refund for a portion of the shipping he felt was unfair, although it was exactly what I quoted. I am hoping eBay will resolve this. I am writing it up and submitting it tomorrow. Thanks again for the message!

***********************

Hey,
Just an FYI, I went to eBay about sandrine77 and eBay said that he did not violate any policies.  So I guess eBay feels that feedback extortion is OK.  What a joke.  Hope it went better for you.

No, it didn’t, but we already knew that. I’m going to email some of the more recent sellers and see if I can get more stories. Maybe if enough good sellers report sandrine-77, we can boot his worthless ass off of ebay forever (yeah right). If you’re reading this and you sell, make sure you add them to your blocked bidder list. You never know.

If you are somehow reading this page, sandrine-77, abattre toi-même (but first leave some positives for all the sellers you’ve bought stuff from).

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November 13, 2008

BEST WEEK EVER!!!! (part one)

And of course by “best” I mean “complete disaster.” Except that “complete disaster week ever” doesn’t make any sense, but you get my drift. This week, I achieved something I had never done before in the modern era of selling (post-VCD for me) — three negs and a neutral feedback, absolutely none of them my fault. And on top of that, the neutral feedback guy stole ~$450 worth of stuff/money from me. Awesome.

Actually, it wasn’t even a week. They all came in the same three-and-a-half day span. It was like I got six months’ worth of morons out of the way all at once.

Yeah, obviously I’ve gotten bad feedback before, plenty of them, but never this many in a row and never completely out of the blue like this. Here’s the breakdown:

Neutral feedback: Item never arrived but paypal got my money back…$30 shipping for that?

The item was an expensive hockey jersey and it was going to the Vancouver area. I shipped it two days after they paid via Priority Mail. Barely ten days after he paid for the item (seven business days), the buyer starts going nuts. Here’s the first exchange:

Hey,

I paid $30 for shipping so where is the jersey? I would expect it to arrive pretty damn fast at that rate!

It was mailed soon after you paid via International Priority Mail. Keep in mind that it can still take up to 2 weeks for items to arrive sent via that method.

At this point, he opens a Paypal dispute and immediately escalates it. I know I’m fucked, because there is no tracking number with Priority Mail, only EMI/Global Express, which I didn’t use because it would have cost $45-60 for such a heavy item. I can’t win the dispute; I need to have him close it himself. The package had to arrive within the next 10 days or he’s getting all of his money back, S&H included.

Keep in mind I live on the east coast (American side), so even with Priority shipping, it can still take a while. I make Priority mandatory for all expensive items to eliminate the chance of the item being lost and to keep the crybaby Canadians quiet. Until this point, I had never lost a package shipped via Priority, domestic or international.

I tried reasoning with him, telling him to be patient and that it would be there soon. I even scanned in the dated customs form, proving that I had mailed it when I said I did. It wasn’t a timely item. It wasn’t like he was going to a game or was meeting a player for autographs or something. He’s one of those guys who buys cheap jerseys to resell in their own store. Here’s another stupid email from him:

Listen,

USPS express priority (which costs about $20 for a jersey) takes about 3 days to get to Canada. I have a feeling you didn’t spend anywhere near $30 on shipping which is why it is taking so long. I’ll cancel the claim when and if it arrives, I’m not into defrauding people but I will damn well hold you accountable for that kind of shipping fee.

“Express priority” is not a real service USPS provides. There is EMI (Express Mail International) and Priority. Not both. You can only use one or the other. Also, it does NOT take three days for ANY package to get to Canada, aside from Global Express Guaranteed, which, according to the usps.gov postage calculator, would have cost $69.75. It even says on the website that International Priority can take 6-10 days, sometimes more depending on exactly where it’s going. This is a seller spewing all this nonsense, not some hick who gets one or two packages a year.

He makes a big deal out of the $30 shipping charge. First of all, the shipping price is listed in three places in my item description. I’ll never understand why people bid but don’t agree to the auction terms. Second, I clearly state that there is a handling fee on all transactions, especially international ones since the fees are so high. Again, don’t like it, don’t bid. I say it in bright red text. Third, I was pretty close with the shipping cost. The actual postage was twenty-some dollars, which I proved to him when I scanned in the customs form one email later.

Yes, he’s going to hold me accountable for doing everything I said I would do. That, or steal my money.

I don’t think I need to tell you that I ended up losing the chargeback. I really did hold back on the emails. I tried to be as nice and professional as humanly possible because I wanted him to close the dispute. I know this is a website about snarky responses to stupid retards, but there weren’t any at this point. After I read the email stating I lost the dispute, I checked my feedback to see there was a happy little neutral waiting for me. How nice.

At this point, I don’t give a shit, because the dispute is over and feedback was left. I seriously want him to know just how dumb he is and that his actions were not acceptable on any level, so I went into overly dramatic mode this time. Here goes:

I see you have decided to steal my money with help from Paypal. Right now, you have caused me to lose a $350 jersey AND $95 cash. You, (NAME), are a thief. There is no other way to put it. You deserve to be locked up and held accountable for your actions. How do you sleep at night and look people in the eye when you know you’ve stolen ~$450 worth of goods and money from an honest stranger?

People like you make me sick. I proved that I mailed the jersey promptly via the listed method and you still proceeded with the chargeback. A chargeback that was opened at an absurdly early time. Impatient, idiotic buyers like you, (NAME), are the reason that ebay is a cesspool. You are the reason that most US sellers don’t ship to Canada or overseas. You want the convenience and low prices of buying internationally, but you are unwilling to accept the minor risk that the item won’t arrive or will arrive late. Yes, it’s the seller’s fault that Canada Post is wildly unpredictable with customs and delivery time. Keep telling yourself that.

Please, for the good of your country, leave ebay forever and buy your crappy hockey jerseys and N64s in your own hometown. Sellers don’t want customers like you. We’d rather make a little less money and deal with someone civil.

On top of all that, you decided to leave me bad feedback. Please, tell me exactly what I, as a seller, did wrong. Unless you wanted me to fly 2000 miles and hand-deliver the item personally, what more would you like me to do? You even made note of the shipping price in the feedback. How dare you make a comment like that when that $30 was part of the $95 you stole from me.

Seriously, you are the worst buyer I’ve ever dealt with in 10 years of selling and this is a new record of financial loss. You are very lucky that you have the veil of the internet and its complete lack of standards and rules to hide behind. Kindly fuck off.

We went back and forth a few times, his responses containing more and more idiotic nonsense that I eventually stopped caring. He did say he’d let me know if it arrived, so maybe me ripping him knocked some sense into his brain, but I doubt it. I don’t care about the neutral, but a $95 chargeback that I couldn’t fight was a new personal record for me.

I received the next bad feedback one day after the neutral and it’s about as baffling as possible.

Negative feedback: BUYERS REVIEW SELLERS NEG FEEDBACK…

It was one of those WTF moments where I literally said aloud, “What the fuck.” The item was an NFL hooded sweatshirt and I didn’t immediately recognize the buyer’s username. I looked up the transaction and I found that I shipped the item within 24 hours of receiving payment and she received the item two days later.

I searched my email to see if any emails were sent and there was one seemingly innocuous exchange. You tell me if this is worthy of receiving a negative feedback:

What color was this supposed to be and do you plan on leaving feedback for the purchase I made on this? Thanks.

Not sure what you mean. It’s exactly as pictured, with a throwback-style faded brown color.

Well obviously from the pic I can’t make out the color.

That’s IT. Nothing else was said. She didn’t say there was a problem with anything. Yes, I forgot to answer her feedback question, but that didn’t come up in her last email. I really don’t know how she couldn’t tell what color the item was, because my photos are huge and numerous. It wasn’t even a stock photo either, it was of the exact item because I only had one. Clearly, this one was 100% my fault and I am a horrible monster for promptly shipping the exact item she bought.

I reported the negative feedback to ebay, and they didn’t even give me a response. Fuckers.

OK, that’s a big enough wall of text for one post. I’ll finish this up in the next day or so.

July 8, 2008

Some dude scams me, Paypal says “Yup, that’ll happen”

I don’t think I need to sell this point too hard, but ebay has been an absolute cesspool since their May 2008 changes.

This last month has been the worst for me in nearly 10 years of selling. People aren’t paying in record numbers because there’s no penalty, buyers are leaving retarded bad feedback in droves, ebay/Paypal raised fees making profit margins even slimmer, the economy is ass which means Americans aren’t buying the entertainment-related crap I’m selling, and so on and so on.

I don’t even feel like updating this blog anymore. It used to be entertaining when I’d get stupid emails from dumbasses. Now damn near every customer is an illiterate mongoloid and now it’s costing me time and money. What fun is that?

In the month and a half that these rules have been in effect, I’ve received about 4-5 completely unwarranted negs from stupid buyers and I’ve had to fill out 200% more unpaid item disputes. To be exact, 21 since mid-May. That’s more than I’ve had over the previous 18 months, when I began having a Paypal account as a buyer requirement. Now, as a buyer, you can do whatever you feel like and ebay will do nothing.

Just two weeks ago, a buyer scammed $60 from me. I originally wasn’t going to write about it, because, well, it makes me sick to think about shit like this in my free time, but I’ve already written out most of the story to friends over IM and on various message boards I post on, so it’s already written itself, I guess. God damn that was a long sentence.

The item was a box of 30 or so irregular basketball jerseys sold in late May. It was all junk I bought from my Reebok/Adidas hookup; literally worthless stuff you couldn’t sell for a dollar individually. Many of them had MAJOR factory defects, or had ink all over them from exploded cartridges. It went for $45 or so, and after shipping, it was around $60 total. Buyer had decent feedback, paid, and I shipped to his confirmed address using Paypal shipping, just like a normal transaction.

About two weeks after I mailed the item, I noticed the buyer filled out a Paypal claim saying the item never arrived and immediately escalated it to a full dispute. Because I used Paypal shipping, I didn’t have to respond, because the tracking information was already there. Up until this point, the buyer hadn’t emailed me or anything, just a dispute out of the blue.

I looked up the Delivery Confirmation number and saw that the most recent information posted was that it was processed at the post office near the buyer’s house. Usually this means that either the mailman forgot to scan the item at the point of delivery, or it’s at the post office waiting to be picked up. I sent the buyer an email asking what the deal was, and if he truly didn’t receive the item, he should go to the post office to see if it’s waiting to be picked up. I received a response, in writing similar to that of an autistic 9 year old. He unconditionally refused to go there or call them.

A day or so later, I get an email from Paypal, saying that I *lost* the dispute because the tracking information doesn’t show it was delivered, only processed. I figured I’d be okay since it arrived at the buyer’s zip code. Not so much. since I lost the dispute, I lost the item AND the money.

I immediately get on the phone with Paypal, and after the typical half hour wait, I told the phone rep what happened. Without much badgering, I got the phone rep to admit that anyone can win a Paypal dispute if there’s a postal error like that. She said that if there’s no delivery proof, the buyer will always win, no matter what.

My next question was obviously, “So if I ever notice that a package I receive wasn’t scanned, I can just do a chargeback and instantly win?”

She said, “we will investigate it, but yes.”

I was stunned, speechless. I didn’t know what to say next. Paypal just admitted exactly how easy it is nowadays for a buyer to get their money back with two mouse clicks. I really wish I had recorded that phone call.

Later, I called the post office the package was processed at, and they were no help. Big surprise. I’m still hoping it’ll be returned to me somehow, but I’m not counting on it. It’s a pretty big box, not something that should get easily “lost in the mail.”

That’s not all, either. Right after the guy won his dispute and got his full refund, he NEGGED me. Clearly, this was my fault. Was I supposed to fly 1500 miles so I could hand-deliver the item? I left him a positive saying “NEGATIVE FEEDBACK: BEWARE” etc and ebay REMOVED it because sellers aren’t allowed to do that. Ebay wouldn’t remove the neg he left me (not that I was expecting them to), even though he had the item AND my money.

I figured I’d try to at least get my fees back since I no longer had payment, but ebay put a stop to that immediately. They closed the dispute and I didn’t get any listing fee refund. I don’t understand that one. How is that different from a buyer returning an item, getting a refund, then I file a dispute where I get fees back?

Basically, if I didn’t already have selling down to a science, there’s no way I’d bother with ebay any more. I spend very little time and energy on it, and the money is still worth it overall. I don’t know why around 90% of the people selling on ebay bother. They’re not making money, and you can tell they put a lot of time and effort into it.

But if assholes keep scamming me and ebay/PP keep raising their fees, who knows.

June 12, 2008

Paypal is Shit

Any other sellers out there not receiving email notification of Paypal payments being sent to you? I’m not, and it’s been a problem since late May.

Hell, I didn’t even notice until my unpaid item stack grew to a ridiculous size. I was about to file like 20 Unpaid Item Disputes when I noticed that hey, some of these people DID pay! I searched my gmail up and down — nothing. Also, people started to complain. You know how some people get when they have to wait an extra a few days for their shitty vintage t-shirts and raggity jerseys.

The problem’s not on my end and for once, the customers are not to blame. My settings are correct and gmail’s spam filter has never let me down. The problem’s gotta be Paypal’s.

I noticed on May 30 that ebay actually admitted the problem was on their/Paypal’s end. They even made an official announcement about it. However, they clear out all system announcements at the end of the month, so you can no longer find it. It was posted for about a day and a half. Great job burying the admission of guilt, assholes.

For about 10 days or so, I noticed I was still not getting all of my payment notification emails, even though the ebay announcement said the problem was resolved, so I sent Paypal a complaint letter. Here it is (stupid formatting is them.. I don’t know what their input box does to text, but it’s pretty screwy):

customer subject: Why am I not receiving all Notification emails?
customer message: Starting on May 16, I have
received MANY (no fewer than 15) Paypal payments with *NO* email
Notification. My settings are correct and the buyers paid properly. This
is very important because I use those emails to ship. I didn’t realize
this problem until people started complaining about slow shipping weeks
later, and I’ve already received bad feedback about this. I noticed that
people on popular message boards have been having the same problem. What
is going on?? This is ridiculous.

After a few days, I finally get a response.

Dear (me),

Thanks for contacting PayPal.

In order to best assist you, we recommend that you contact us by
telephone for resolution/clarification. You may contact PayPal’s
Customer Service at 1-402-935-2050.

For future reference, this information is also located in the Help
Center, and is easily accessible by following these steps:
1. Visit https://www.paypal.com/.
2. Click the “Contact Us” link.
3. In the “Help by Phone” section click the “Customer Service
Center” link.

Thank you for using PayPal for your online payment needs.

Sincerely,
Doug
PayPal Resolution Services
PayPal, an eBay Company

What? I have to call them now? Just tell me what is going on. I’ve called Paypal before and it’s always a disaster. You’re on hold for at least half an hour, then you talk to a person who clearly shouldn’t be working there, then you get transfered to another person who you have to explain the entire situation to before they explain how they can’t help you and how you should call this other number. No, I won’t be doing that.

Is it that hard to tell me what is going on in writing? Is that it? Do they really not want an admission of error in written form? Why the hell do I have to call anyway? What are they going to do for me? Just fix the problem and people won’t complain.

The worst part is that this notification email problem is STILL going on. Just 20 minutes ago, I logged into my account and noticed I missed a payment from two days ago. Paypal’s service has been abysmal so far in 2008 and it doesn’t look like that’ll be changing soon.

November 28, 2007

Stupid shit people have included with their Paypal payment

Paypal sucks and we all know that already, but they do make a pretty good job of making things easy for buyers. Once your account is set up, all it takes is a few mouse clicks to pay for an ebay item. They’ve even fixed the combined shipping problem which used to be a hassle for years. However, dumb people still screw things up and people put some really stupid crap in the “Note to Seller” section. Their text is in red; I am in black.

Note to seller:
If possible please use as return address: Ultimate Sports Enterprises P.O. Box XXXXX YYYYY, OH 44ZZZ

What? Why would I want to give someone else credit? The jersey came from me, not some crappy company from Ohio. Let’s look them up.

Wonderful. It’s a second-rate Yahoo sporting goods store. Anyone up for KC Royals Tailgating Merchandise? Do people tailgate for baseball games to begin with?

I also did a whois search on their domain, and the name registered didn’t match the name that bought the jersey, even though the Paypal email was an admin account from the domain. What does it all mean? Hell if I know.

Literally minutes later, I receive another payment with this stupid note attached:

Note to seller:
DO NOT OPEN GATE..RING BELL ON GATE

I guess I’m delivering this one myself. Who’s up for a road trip to Liverpool, NY?

Here’s another one that reminds me of the return address loser above:

Note to seller:
If possible, include a gift card saying:  Happy Belated Birthday, enjoy!.  Love, T,M,Z&G.

There is absolutely no way that is happening. I’m an ebay seller, not the museum gift shop. I really hope Derek enjoyed his unlicensed Trinidad 2006 World Cup jersey, even though it was late. It’s a shitty gift made worse, because it took four people to come up with it. If four of my friends or family members came together to get me cheap bootleg garbage, I’d be pissed.

The last one for today happened a while ago, but it’s still hilarious and the ultimate standard of Note to Seller stupidity:

Note to seller:
Hi! Sorry about the delay! Here is payment for the above, plus some suggestions for preparation and packaging: If necesary to fold, PLEASE do so in manner so as NOT to crease screenprinted lettering/logos; then CAREFULLY envelop in tissue or wrap (NO TAPE) to ensure against dust, fingerprints, staining, snags, stretching, or tears to garment; and finally, place between TWO appropriate sized backing boards to keep sturdy, flat, and again to avoid ANY markings, pinholes, pilling, discoloration, deformation or rips. If any tags, keep INTACT and ATTACHED, preventing these from folds or edge fraying as well. I appreciate the throughness and added precautions, as I do like my collectibles to arrive in PRISTINE condition. A heavy duty reinforced mailer, or box with bubble wrap for cushioning, and to keep jostling/shifting minimal would be great to. Let me know funds received and order being readied at jpXXXXX@yahoo.com or ebay. Hope you are well and enjoying the Summer! JP

Are you kidding me? He won some old dirty Toronto Blue Jays jersey and he wants it wrapped in tissue paper and sandwiched by cardboard? Yeah, I’d hate to get fingerprints on your jersey. Eat a bag of dicks. Who has time for that? You didn’t win an autographed Ben Franklin 8×10, you won something a fat guy sweat in and probably spilled mustard on. I folded it and threw it in a brown 9×12 envelope like I do for all other transactions and I later received a positive feedback. I guess he was joking.

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