This is the dumbest reason for leaving negative feedback I’ve seen in quite some time

I was browsing feedback on a seller who had some medical items I was looking for when I noticed this, certainly one of the stupidest negs I’ve ever seen. It comes from ebay user “make-mine-marvelous” who has been an ebay user for seven years, has 600+ feedback, and really should know better. Just look at this:

I’m not even going to get into his awful spelling of “except”

Words escape me. This stupidity is self-evident and requires no other commentary. Sellers, block make-mine-marvelous.

What the hell is wrong with the Canadian post office?

Seriously. I need to know. Almost everything I’ve sent there over the last few months has arrived either damaged, massively late, or most importantly, not at all. It’s moved beyond a coincidental fluke to something substantially wrong with the system.

About 15% of my ebay business goes overseas. Anyone who’s read my posts here knows I think it’s good for business to sell anywhere, anytime. However, I am seriously considering outright banning Canada for a while. I had a perfect holiday season everywhere else in the world (even Italy and Mexico!), but about 7-8 packages just never arrived to Canada, leading to constant refunds and several negative feedbacks, even though I did all I could to help the buyers. I’ve been shipping from three different post office locations, so it’s not like someone in “the back” is stealing my Canadian packages, which is a pretty paranoid way of thinking anyway.

This week alone, I received two negs from western Canada for non-receipt. I first asked for patience, that mail to Canada has been slow recently (especially during the holidays), and they act like I called their sisters a bunch of sloppy whores. God forbid you insult the infallible Canada Post! Both buyers actually refused refunds and apologies for the inconveniences because I said the fault lies with their countries’ mail delivery service. They’d rather neg and get nothing (if you think a refund offer is still on the table after a neg, you’re nuts).

An email: “Do NOT say it takes long because it’s international. I’ve sent and received stuff to/from US – it NEVER takes a month – it arrives within a week if not 2. Even items from Asia don’t take a month. It wasn’t even holiday season back when I purchased it.”

Ignoring the fact he considers the second week of December to not be part of the holiday season, it’s a dumb email. Even the packages that do make it into the buyer’s hands take no less than 10-14 days. This is not just my experience; other sellers I know experience the same results. Three to four weeks is in no way unusual, but according to this buyer, it’s never happened in the history of Canada. Thanks anyway, guy with 60 feedback!

Later, his neg: “Item NEVER received. Blames on the postal service. Irresponsible. Do NOT trust.”

Really now, what more can I possibly do once I drop the package off at the PO? Of course I’m blaming the Canadian post office. The address is written 100% legibly and the customs form is always on the front or top and is filled out correctly. If there’s no item 30-35 days after the mailing date, I’ll send a refund. Wow, that’s pretty irresponsible. (I realize I’m being snarky now, but my emails are actually professional to the buyers until the transaction has officially been ruined, so don’t think my ‘tude is causing the bad feedback)

So, I have three choices right now (aside from doing nothing and hoping it’s all a giant, expensive fluke):

1) Continue to ship to Canada, jack up shipping ~30%, and give a refund at the earliest possible moment to any Canadian who complains, even if it’s hours later. I will not speak ill of Canada Post because Canada Post is perfect and asking for patience will only make the buyer angry, and I won’t like him when he’s angry.

2) Continue to ship to Canada, jack up shipping to Priority/Express Mail costs. This is a HUGE price increase, since I mostly sell items that are under a pound, meaning the shipping price will likely more than double. Unless it fits in a Flat Rate envelope/box (less than half do, since I sell a lot of 5950 hats which go in a custom box), this’ll cost, bare minimum (no handling fees), $21. Not appealing when most items I sell go for about $10-20. I’ll have a tracking number, which is good, but Priority items to Canada have gone missing before.

3) Ban Canada outright from future sales. Will definitely hurt business, but will have a nice catharsis effect. Will probably lead to a giant flashing text box in all listings taunting Canada while thanking them for all the negs, which will probably hurt business more.

I’m leaning towards #1, but 2 or 3 might happen too. A colleague mentioned a variation of #2, in which anyone outside of the province of Ontario MUST pay for Priority shipping, since that’s where a majority of the non-receipt problems come from. Not a bad idea, but there’s no way to officially discriminate against Canadian provinces in your ebay listing, and packages still go missing to Ontario.

Comments, suggestions, similar horror stories to share?

Repete777 Sucks

I was reviewing a seller’s feedback while browsing ebay recently when I noticed he received an awfully stupid neutral feedback. The feedback said “Seller does not leave feedback. Paid Paypal 30 days ago. Product as stated.” What the hell is that? Who cares that much about feedback that they leave a neutral over it? Apparently, this lunatic (repete777).

I checked the feedback repete777 leaves for all sellers and it turns out he does this for everyone who doesn’t leave him a positive feedback. Repete777 thinks the seller should leave feedback first, unprompted, every time, and if not, repete777 will ruin that seller’s feedback. That is, as the Pope once said, really fucking retarded.

Ebay’s official stance on leaving positive feedback is very simple. It is not compulsory for any user to leave the other party feedback of any kind. That is all. They encourage honest feedback, but it is up to the user in the end whether or not they wish to participate in the feedback process.

As of today, December 30, 2009, 12 of the last 22 feedback ratings repete777 has left for sellers has been neutral for the exact same reason. This is a higher ratio of bad feedback left than even sandrine-77 (I think if you have two or more sevens in your username, you’re a tool). How is this allowed to continue? Why isn’t repete777 suspended? Users are allowed 60 days to leave feedback, not 30. Repete777’s 30-day limit is an arbitrary figure made up by a crazy person. What if I left bad feedback for people who didn’t ship within 7 hours and 32 minutes? Would ebay let me get away with that?

Repete777 uses the same cut-and-paste neutral feedback for almost all sellers, but once in a while, he changes it up. When this happens, it just proves exactly how dumb he is, as words are misspelled and logical thinking is nowhere to be found.

He asks, “What more does a buyur need to do?” Well, you can start by spelling buyer correctly. He called one seller’s performance “Totally unexceptable” which is one of the greatest misspellings I’ve ever seen. Earlier in the year he said he “Paid Palpay on sale,” which is odd, since I’ve never heard of PalPay. He also repeatedly misspells basic words like “sellar” and “does’nt” on non-consecutive occasions, so you know that’s how he thinks those words are spelled. We all make spelling errors, but people who never spell anything properly are probably, as Ghandi once said, dumb as all fuck.

Irrelevant to everything, but still amusing, are his buying habits. He buys some of the worst garbage you can find on ebay. Just the other day he bought the Jack Frost DVD. Not the classic cartoon, the shitfest everyone hates starring Michael Keaton as a recently dead guy brought back to life as a snowman. This is totally unexceptable.

You’ll notice I typed repete777’s name a whole lot instead of pronouns here. That’s because if anyone searches google or whatever for repete777, I want them to see this page. If you’ve ever dealt with repete777 and want the world to hear more about how stupid he is, post here or drop me a line elsewhere. If I get good responses (or he gets suspended), I’ll post an update. If you’re just a seller, I’d add repete777 to your blocked bidder list. If you’re repete777 himself, eat a dick and stop leaving stupid feedback for good sellers.